Family-testing edition · October 25, 2026
Seven-day refund window
You may request a full refund within seven days (168 hours) after your initial membership payment or an annual renewal payment. The window begins when the payment succeeds. A timely request remains eligible even if we process it after the window closes.
To request a refund, email mrs.claus@agentelf.shop from your parent account email. Include the account email, payment date, and receipt or invoice number if available. Do not send passwords, Junior Agent codes, or full card details. We may verify account ownership before processing your request.
An eligible refund covers the membership payment and applicable tax collected for that payment. Refunds go to the original payment method when available. Your bank or payment provider controls when the credit appears. Contact us if you need help tracing a refund.
Access after a refund
When your refund is successfully issued, the refunded subscription is canceled and paid access ends for the parent and every linked Junior Agent. You do not retain the remaining days of that refunded membership year. Your parent login remains available for billing, support, and account requests; it does not provide access to paid activities.
You will see “Your membership has been refunded. Please subscribe to continue.” To regain paid access, purchase a new membership. Children's profiles and linked activity records are scheduled for deletion seven days after a successful refund. Your parent login remains separate. Purchasing a new membership before cleanup preserves those child records. See the Privacy Policy for details.
Canceling automatic renewal
To stop future renewals, sign in to Parent Headquarters, choose Manage billing & renewal, and cancel your subscription renewal. You keep membership access until the end of the paid subscription period shown in billing. Cancel before the next renewal date to prevent the next charge.
Canceling renewal does not itself request a refund. If you want a refund within the seven-day window, contact us as described above. If you cannot access billing, email us for help.
Requests outside the window
Outside the seven-day window, membership payments are generally nonrefundable and unused time is not prorated, except where applicable law requires otherwise. Contact us about duplicate charges, billing mistakes, or other payment problems so we can investigate. Nothing in this policy limits your statutory consumer rights.
Operator and support
Tequilla Turner, doing business as Elf Intelligence Agency / E.I.A.
6841 Virginia Pkwy, Ste 103-142, McKinney, TX 75071
(903) 225-6947
mrs.claus@agentelf.shop